DAILYREFLECTION

Seek first to understand, then to be understood

Stephen Covey

The deepest craving in every human being is the desire to be appreciated. Yet, conversations routinely fail because we remain entirely occupied by our own internal worlds. We talk at people instead of with them.

Management coach Karl Albrecht suggested a method for breaking this habit. He isolated the anatomy of a conversation into three parts: declaratives, questions, and qualifiers.

A declarative is a statement of fact or an opinion delivered as absolute. A question invites the other person in. A qualifier softens a statement.

His rule is direct: never speak three declaratives in a row without breaking them up with a question or a qualifier.

The objective is not to turn human connection into a strict mathematical formula. The value of the rule is the awareness it demands. It forces you to become aware of the dynamics you naturally gravitate toward. You begin to notice the proportion of these ingredients when you speak.

It is tempting to expound on your own opinions. The pull is especially strong when you carry genuine passion for a subject. But the function of a conversation is not the transfer of data. It is not a competition to establish who knows more. The function is connection.

When you ask a question or soften your certainty, you give equal psychological space to the other person. They become visible. People often try to generate charm and impress others by controlling the narrative and speaking heavily, but the attempt backfires. People simply like those who make them feel seen.

If an interaction feels stagnant, it can often be revived simply by asking a question. You may discover that your most resonant conversations are the ones where you make very few declarations at all.

Reflect on this:

In my recent conversations, have I been trying more to be understood, or trying more to understand?

Share your reflections in the poll at the end of the email.

Reply

Avatar

or to participate

Keep Reading